The Customer Research & Jobs to Be Done Book Gift Guide
It's that time of the year, and who doesn't love a book as a gift?
Dec 12, 2022
How different cultures give feedback
Thinking about how our cultures might encourage—or hold us back from—soliciting feedback
Nov 30, 2022
5 takeaways from how Notion Mastery applies Deploy Empathy
Welcome to the new Substack version of the Deploy Empathy newsletter!
Nov 18, 2022
New phrases for getting feedback via email
Feedback via email: new phrases to add to your phrase bank Interviews where you physically speak to someone—whether over the phone, Zoom, or in…
Sep 23, 2022
Ongoing research in large companies + 2,000 copies sold sale!
Ongoing research in large organizations: a detailed example Ongoing research—interviewing users at a regular cadence with no specific project in mind—is…
Sep 8, 2022
Practice customer interviewing in-person in October (+ update on the Audible version)
I'm getting back into the swing of writing related to Deploy Empathy... but before we get into that, I wanted to give you a quick update.
Aug 17, 2022
Troubleshooting interviews + 10% off the masterclass!
10% the first-ever Deploy Empathy day-long masterclass I am SO excited to be giving the first in-person Deploy Empathy customer interviewing masterclass…
May 18, 2022
Debugging interviews: free online session
It's frustrating when you put time into scheduling interviews... and then people don't show up. Or when you think you've got the perfect script... and…
May 5, 2022
Celebratory sale + How to Talk So People Will Talk Q&A TOMORROW!
It's exciting times in Deploy Empathy land. The book has crossed 1,500 copies sold, lots of talks scheduled...and a sale!
Apr 18, 2022
New chapter 👀
Two big pieces of news today...!
Apr 4, 2022
Getting to that 90/10 talking ratio
While scrolling Instagram the other day, I saw a video from an ADHD creator about how they made a desktop app, SaleSpot, that helps people monitor how…
Feb 21, 2022
Global book giveaway!
Did you buy or read an eBook version of Deploy Empathy and would like a hard copy for reference? Are you located anywhere on planet Earth (sorry…
Jan 5, 2022
© 2023 Michele Hansen
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